Delivery Policy

We dispatch orders on the same day as they are received providing they are received before 2pm. As standard we use Royal Mail 24 Tracked post (or equivalent) to deliver the Legionella Testing Kit to you. The kit, therefore, should be delivered the next working day (Royal Mail Service Standards).

Once you have completed the easy to follow test instructions you can contact us and we will arrange collection of the samples by courier for FREE. Alternatively we can provide you with a FREE Royal Mail 24 Tracked postal return label so you can simply drop off at a local Post Office. You can choose the option that suits you when ordering the kit.

The samples are then tested in a UKAS accredited Laboratory and, if all clear, a FREE electronic Certificate is issued to you. You may choose to receive a hard copy Certificate for a small additional fee and, if so, we will deliver this to you by Royal Mail 2nd class post.

From collection of the sample(s) to the issue of a Certificate takes approximately 14 days.

If Legionella bacteria is found in your sample(s) we will contact you to inform you. In these circumstances we can put you in touch with Legionella treatment specialists.

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